Refund, Return & Exchange Policy

At Aprika, every product is carefully checked before dispatch. We aim to deliver products in the best possible condition. Please read our Refund, Return and Exchange Policy carefully before placing an order.

By placing an order on www.aprika.in, you agree to the terms mentioned below.

Refunds

We do not offer refunds for any orders once they are placed.

The only exception is in case of a genuine product defect, subject to inspection and approval by Aprika.

Damage caused due to customer handling, incorrect washing, improper use, wear and tear, size selection issues, minor color variation, fabric texture variation, denim wash variation, or damage during return shipping will not be considered a product defect.

Once your returned product is received and inspected, we will notify you by email, or WhatsApp, or SMS, or phone regarding the approval or rejection of your refund request.

If your refund is approved, the refund will be processed to the original method of payment within 7 working days from the date of approval.

Please note that the actual time for the refunded amount to reflect in your account may depend on your bank, card issuer, UPI provider, wallet provider, or payment gateway.

Size Exchange / Exchange For Defective Or Incorrect Product

We allow size exchanges if the product does not fit well, subject to availability of the required size.

We also replace products only if they are defective, damaged before delivery, or incorrect, subject to verification and approval by Aprika.

If you wish to request a size exchange, or if you receive a defective, damaged, or incorrect product, please contact us at [support email] with your order number, registered phone number, product details, and clear photos/videos of the issue.

For defective, damaged, or incorrect products, the issue must be reported within 24 hours of delivery. The product must not be used, washed, worn, altered, ironed, damaged, stained, perfumed, or tampered with after delivery.

Aprika will accept such requests only if the defect is found to be a genuine manufacturing defect or if the wrong product has been delivered. Any damage caused due to customer handling, trial, use, washing, alteration, improper care, or intentional damage will not be eligible for exchange or refund.

Size exchange will be available only for the same product, depending on stock availability. If the requested size is not available, Aprika may offer an alternative size, product, store credit, or suitable resolution at its discretion.

Exchange Eligibility

To be eligible for an exchange, the product must meet the following conditions:

·        The product must be unused, unwashed, unaltered, and undamaged.

·        The product must be in fresh and resellable condition.

·        All original tags, labels, packaging, and invoice must be intact.

·        The exchange request must be raised within [mention timeline] of delivery.

·        Clear photos/videos of the issue must be shared where applicable.

·        The product must pass Aprika’s quality inspection once received.

Products that do not meet the above conditions may not be accepted for exchange.

Once the returned product is received, Aprika will inspect it and inform the customer about the approval or rejection of the exchange request.

For size exchange, applicable return courier charges and reshipping courier charges will be borne by the customer and must be paid before the exchanged product is dispatched.

For approved genuine manufacturing defects or incorrect products, Aprika may bear the courier charges or arrange a suitable resolution at its discretion.

If the product is found to be used, damaged by the customer, tampered with, or not eligible for exchange after inspection, the exchange request will be rejected. In such cases, the customer may have to bear the courier charges for returning the product back to them.

 

Exchange Eligibility

To be eligible for an exchange, the product must meet the following conditions:

·       The product must be unused, unwashed, unaltered, and undamaged.

·       The product must be returned with all original tags, labels, packaging, and invoice.

·       The issue must be reported to us within 24 hours of delivery.

·       Clear photos and/or videos of the product issue must be shared with us for verification.

·       The product must pass our quality inspection once received by us.

Products that do not meet the above conditions may not be accepted for exchange.

Non-Exchangeable And Non-Refundable Cases

Refunds or exchanges will not be accepted in the following cases:

·       Minor color variation due to lighting, photography, screen display, denim wash, or fabric dyeing process.

·       Minor measurement difference due to garment construction or manual measurement.

·       Product has been used, washed, worn, altered, ironed, damaged, or stained.

·       Tags, labels, invoice, or original packaging are missing.

·       Product is returned after the allowed return/exchange request timeline.

·       Damage caused during return shipping from the customer’s side.

·       Customer changes their mind after receiving the product.

·       Product was purchased during sale, clearance, promotional offer, or special discount, unless specifically mentioned otherwise.

·       Placed an order by mistake.

Shipping For Returns Or Exchanges

To return your product for an approved exchange or refund inspection, you should send the product to:

Alda Fashion
1^st Floor, above Chaudhary ceramics shop, Opposite Bhandari Compound, 90 ft. Road of Ganesh Nagar, Ganesh Nagar, Kandivali West, Mumbai – 400067.
Whatsapp: +919321650057

The customer will be responsible for paying the shipping costs for returning the item.

Return shipping costs are non-refundable. If your refund is approved, the cost of return shipping may be deducted from your refund, wherever applicable.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Return Shipping Responsibility

If you are shipping a product back to us, we recommend using a reliable and trackable courier service.

Aprika does not guarantee that we will receive your returned item and shall not be responsible for any loss, damage, delay, or misplacement during return shipping arranged by the customer.

The customer is responsible for safely packing and shipping the product back to us.

Damaged Or Tampered Package

If you receive a package that appears damaged, opened, tampered with, or in poor condition, please do not accept the delivery.

If you have accepted the package and later notice an issue, please contact us within 24 hours of delivery with clear photos/videos of the package and product.

Aprika will review the case and may coordinate with the courier partner where required. Approval of refund or exchange in such cases will be at Aprika’s discretion, based on inspection and available evidence.

Inspection And Approval

All returned products are subject to inspection by Aprika.

Once we receive the returned product, we will inspect it and notify you about the approval or rejection of your refund or exchange request.

Aprika reserves the right to reject any refund or exchange request if the product does not meet the eligibility conditions mentioned in this policy.

Replacement Product Availability

If an exchange is approved, we will replace the product with the same item, subject to availability.

If the same product or size is not available, Aprika may offer an alternative product, store credit, or refund, at its discretion.

Contact Information

For refund, return, or exchange-related queries, please contact us at:

Email: aprikafashions@gmail.com
WhatsApp: +919321650057
Website: www.aprika.in

Please include your order number, registered phone number, product name, and issue details for faster assistance.